Privacy Policy
Effective Date: November 1st, 2024
At Chan Chich Lodge, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit an inquiry, make a reservation, or otherwise interact with us.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Email address
Telephone number
Mailing address
Country of residence
Travel dates and reservation details
Special requests or preferences
Information submitted through contact forms or inquiry forms
We may also collect certain non-personal information automatically through website analytics tools, including:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring websites or search engines
How We Use Your Information
The information we collect may be used to:
Respond to inquiries and requests
Process and manage reservations
Provide customer service and support
Send booking confirmations and travel-related communications
Improve our website and guest experience
Send promotional offers, newsletters, and updates if you have opted in
Analyze website traffic and performance
We will only use your information for legitimate business purposes and in accordance with applicable laws.
Email Communications
If you subscribe to our newsletter or provide your email address through our website, we may occasionally send you special offers, seasonal promotions, travel inspiration, and news or updates about Chan Chich Lodge.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Sharing of Information
Chan Chich Lodge does not sell, rent, or trade your personal information to third parties.
We may share information only when necessary with trusted service providers who assist us in operating our business, such as:
Reservation systems
Payment processors
Marketing and email platforms
Website hosting providers
Analytics services
These providers are required to maintain the confidentiality and security of your information.
We may also disclose information when required by law or to protect the rights, safety, and security of Chan Chich Lodge, our guests, or others.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Security measures may include:
Secure website hosting
SSL encryption
Password-protected systems
Restricted access to personal information
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
Cookies
Our website may use cookies and similar technologies to improve user experience and gather website usage information.
Cookies help us:
Understand how visitors use our website
Improve website functionality
Remember user preferences
Measure the effectiveness of marketing campaigns
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Links
Our website may contain links to third-party websites, including booking engines, tourism partners, and social media platforms.
Chan Chich Lodge is not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Your Rights
You may request to:
Access the personal information we hold about you
Correct inaccurate information
Update your contact details
Request deletion of your personal information where permitted by law
Opt out of marketing communications
To make a request, please contact us using the information below.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Changes to This Privacy Policy
Chan Chich Lodge reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
We encourage visitors to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Chan Chich Lodge
Website: www.chanchich.com
Email: reservationist@chanchich.bz
Phone: +501-223-4419
Thank you for trusting Chan Chich Lodge with your information. We are committed to protecting your privacy and providing a safe and secure online experience.